REFUND POLICY
BBY Cosmetics has a strict no refund and no return policy, with the exception of product damage or defects reported within 72 hours of delivery.
To initiate a return for damaged or defective products, customers must contact us at support@bbycosmetics.com with the following information:
The company is not responsible for lost or stolen packages during shipment.
To initiate a return for damaged or defective products, customers must contact us at support@bbycosmetics.com with the following information:
- Include your Name best way to contact you via email or text
- Include order number
- Details of the damage or defect, and supporting photos or videos.
- A response can be expected within 5 business days.
The company is not responsible for lost or stolen packages during shipment.